Senior Customer Success Business Partner

Description:

Supermetrics, a frontrunner in data integration technology, is hiring a Senior Customer Success Business Partner to join its Revenue Operations team. This strategic role focuses on advancing customer outcomes, boosting retention and expansion, and strengthening collaboration across Customer Success and other GTM functions. This position is ideal for individuals with deep operational experience in SaaS and a passion for leveraging data to influence business decisions.

You’ll have the opportunity to work remotely from the UK or Poland, or join teams based in Helsinki or Dublin.

Key Responsibilities:

• Collaborate with senior CS leadership to define and implement go-to-market strategies that enhance customer outcomes and drive business performance.

• Lead the customer success business rhythm—managing forecasting, MBRs, QBRs, capacity planning, and performance metrics.

• Optimize CS processes like health scoring, segmentation, lifecycle playbooks, and renewal workflows.

• Coordinate cross-functional efforts across CS, Sales, Product, Marketing, Finance, and Revenue Operations.

• Drive the evolution of the CS tech stack strategy with the RevTech team to support scale, automation, and insight generation.

• Deliver executive-level reporting and data-driven insights to inform strategic decisions and investment prioritization.

• Maintain and improve reporting infrastructure in collaboration with the data team.

• Champion the CS function within Revenue Operations and ensure strong alignment with GTM teams.

• Stay current on SaaS industry best practices and incorporate them into internal strategies.

Candidate Requirements:

• At least 5 years in a Customer Success, RevOps, or GTM role within a high-growth B2B SaaS environment

• Experience in defining CS operating models, driving automation, and overseeing system implementation

• Strategic thinker with executive-level communication skills and experience managing cross-functional projects

• Proficient in Salesforce reporting, automation, and process flows

• Highly analytical with strong skills in forecasting, data modeling, and dashboard creation

• Understands key customer success metrics and lifecycle drivers (retention, onboarding, expansion)

• Ability to balance strategic planning with tactical execution

• Collaborative team player with a customer-first mindset

Preferred Qualifications (Not Mandatory):

• Experience with tools such as Gainsight, Planhat, Looker, Power BI, SQL

• Background in PLG (Product-Led Growth) and hybrid sales environments

• MBA or an advanced degree in a related field

Benefits Include:

• Competitive salary and equity package

• High-quality equipment and home office allowance (for remote team members)

• Comprehensive healthcare benefits and leisure insurance

• Wellness and sports allowance

• Inclusive and supportive multicultural team environment

• Flexible work model (remote/hybrid opportunities based on location)

About Supermetrics:
Founded in 2013, Supermetrics powers over 15% of global advertising spend through its marketing data integration products. With over 200,000 customers, including Shopify, HubSpot, and Nestlé, Supermetrics is a profitable and fast-scaling company with more than 60 million euros in annual recurring revenue and a global team of 360+ professionals.