Description:
CFA Institute is hiring a Senior Director, to lead the business-facing program management pillar within the Program Management & Enterprise Transformation team in Global Operations. In this role, you will help strengthen how enterprise initiatives are planned, governed and delivered, working across Strategy 2030 priorities, Business Change work and a multi-million-dollar strategic program portfolio that matters to the organisation's future.
You will lead a team of business-facing program managers and act as a senior partner to the business, helping translate complex priorities into clear plans, delivery rhythms, milestones, risks and outcomes. You will also help evolve the program management operating model, champion change-management discipline, and support smarter, more consistent ways of working across the portfolio, including the pragmatic use of agile, waterfall and hybrid delivery approaches.
What You'll Do
- Lead and develop a team of business-facing program managers supporting strategic and enterprise change initiatives.
- Oversee multiple programs at portfolio level, helping manage priorities, dependencies, risks, milestones, funding considerations and benefits delivery.
- Help manage portfolio-level trade-offs across priorities, resources, funding, dependencies and delivery risk.
- Partner with business leaders to create clear delivery plans from ambiguous or evolving requirements.
- Act as a senior escalation point and problem-solving partner for program managers and stakeholders when delivery needs to be unblocked.
- Champion practical program management discipline, change frameworks and consistent ways of working across Global Operations and wider business partners.
- Apply the right delivery approach for the work, flexing between agile, waterfall and hybrid methods rather than forcing a single methodology.
- Contribute to the continued refresh of the PMO operating model, including process improvement, program governance and the thoughtful use of tools, data and AI-enabled practices.
What We're Looking For
- Senior program management, enterprise PMO, transformation or business change leadership experience in a complex organisation.
- Clear evidence of overseeing multiple programs or a broader portfolio, rather than only delivering individual projects.
- Strong program management craft, including planning, governance, delivery rhythm, dependency management, risk management and benefits focus.
- Experience leading, coaching or developing program managers or similar delivery professionals.
- Ability to build structure from ambiguity and partner credibly with senior business stakeholders.
- A pragmatic, enabling leadership style that brings discipline without slowing the business down.
- Comfort working across business and technology-enabled change, with the judgement to flex between agile, waterfall and hybrid delivery approaches depending on the work.
- Confidence working with technology-enabled change, with enough delivery fluency to partner effectively with technical teams without needing to be the technical program lead.
Differentiators
- Experience in financial services, education, professional associations, EdTech, consulting or other complex stakeholder-led environments.
- Experience refreshing PMO ways of working, change frameworks, portfolio governance, program reporting or benefits realisation practices.
- Relevant program, portfolio or change-management qualifications such as PMP, PgMP, PRINCE2, Prosci or similar.
- Exposure to AI-enabled process improvement, program tooling, portfolio analytics or delivery automation.
Why Join Us
- Lead a visible enterprise program management function at a point of meaningful evolution.
- Help shape how CFA Institute delivers strategic priorities and Business Change work across a global organisation.
- Work closely with senior leaders and business partners on complex, high-impact initiatives.
- Build capability in a team that sits close to business outcomes, not just process or reporting.
- Join an organisation with a mission-driven role in investment education, professional standards and ethics.