Senior Healthcare Technical Officer

Description:

As a Senior Healthcare Technical Officer, you’ll play a vital role in delivering high‑quality diagnostic and reference laboratory services that help keep patients safe. You’ll prepare samples, run automated and manual tests, maintain equipment and ensure everything meets the highest standards of accuracy and compliance. You’ll also support, guide and supervise less experienced colleagues—sharing your knowledge, helping them learn new skills and keeping the workflow running smoothly. No two days will be the same: you’ll investigate issues, manage stock, respond to temperature and equipment alerts, and work with clinical teams to resolve queries. It’s an opportunity to contribute to life‑saving work, learn as part of a skilled team and progress in a role where your attention to detail and technical expertise make a real difference.

Main duties of the job

Responsibilities

In this role you will be working in Red Cell Immunohaematology (RCI) supporting testing in the laboratories. Your day-to-day responsibilities will include:

• You will be performing a range of clinical technical and scientific activities in a defined area e.g. reference/diagnostic services, donation testing or research and development.
• You will provide and receive information necessary for the safe handling and testing of donor and patient samples and reagents.
• You will communicate technical information with a range of contacts, both internal external to the organisation.
• You will identify, and report to line manager, any non-conforming results, errors, unusual incidents or events encountered during laboratory procedures.
• You will contribute to reducing errors and process deviations and amend discrepancies when appropriate.
• You will recognise when issues/events need to be referred to line manager.
• You will provide support, training and supervision of less experienced staff in own area of work

You will be required to participate in a shift working rota which may include evening, weekend or public holiday workings.

About You

Experience and Knowledge

• Experience of using computers and basic IT programs.
• Experience of supervising others.
• Experience of working with information technology using Microsoft Office packages (Outlook, Word, Excel, Teams and PowerPoint).

Qualifications And Training

• BTEC or HNC (Level 4) in a science subject, or similar qualifications relevant to Red Cell Immunohaematology (RCI). OR NHSBT Foundation degree. OR Equivalent knowledge & experience of a wide range of blood processing, testing and/or issuing procedures and techniques demanding intermediate level theoretical knowledge acquired through formal training.
• Demonstrates commitment to own continued professional development (CPD).