Senior IT Support Analyst

Description:

Experience required for the Senior IT Support Analyst:

• Previous experience in a senior IT support position, managing 2nd to 3rd line tickets independently.
• Hands on experience with Microsoft 365 administration, Intune, and Windows 11.
• Exposure to Azure cloud, and virtual infrastructure (Hyper-V/ VMware).
• Experience with security tools like Microsoft Defender.
• Understanding of networking fundamentals.
• Interest in automation and AI.
• Strong communication and stakeholder management skills.
• Experience with Dynamics 365 would be advantageous.

Job Duties of the Senior IT Support Analyst:

• Administer and optimise Microsoft 365 environment including Exchange Online, SharePoint, Teams as well as Azure cloud services.
• Provide IT support to 300+ end users.
• Implement and maintain Intune, AD and Entra ID solutions.
• Assist with ongoing IT projects (e.g. Dynamics 365 implementation).
• Conduct security assessments using Defender and maintain disaster recovery systems.