Description:
As part of Advanced Services, the Senior Manager of Innovation leads the development and execution of Everpure’s services innovation strategy, aligned to the Customer Experience Portfolio roadmap. This role is responsible for building and scaling a high-performing team of Senior Solutions Architects and program leadership, driving the creation of new, outcome-based services that accelerate enterprise growth.
You will operate at the intersection of strategy, innovation, and execution — ensuring that new solutions are not only defined but piloted, validated, and matured into scalable offerings. This role requires strong leadership, a product mindset applied to services, and the ability to align cross-functional teams across sales, portfolio and delivery to deliver measurable business impact.
Key Responsibilities
- Lead the Advanced Services innovation function, defining and executing the services strategy aligned to CX Portfolio and enterprise priorities
- Manage and develop a team of Domain Solutions Architects and Services Lifecycle Program Manager(s)
- Drive the creation of new services and solutions through structured innovation cycles (MVP, pilot, validation, scale)
- Ensure strong alignment between services innovation, product roadmap, and go-to-market strategy
- Partner with Sales, the Enterprise Line of Business, and Field Solution Architect organization to support strategic opportunities
- Establish a product-led approach to services, including lifecycle management, prioritisation, and performance tracking
- Define success metrics and ensure services are delivering measurable outcomes and driving revenue growth
- Collaborate with Services Engineering to ensure solutions are scalable, repeatable, and operationally viable
- Build strong relationships across CX Portfolio, Product Engineering, and Delivery organisations
- Foster a culture of innovation, experimentation, and accountability within the team
What You Bring
- Experience leading teams in professional services, solution architecture, or technology innovation environments
- Strong background in enterprise solutions, consulting, or transformation initiatives
- Experience defining or evolving services offerings, ideally with a product mindset
- Ability to operate across strategy and execution, driving outcomes in complex environments
- Strong stakeholder management skills, with experience influencing senior leadership
- Commercial awareness, including understanding of services revenue, growth, and go-to-market dynamics
- Broad technical understanding across enterprise technologies (cloud, data, AI, infrastructure)
- Experience working cross-functionally with sales, engineering, and product teams
- A bias toward action, with the ability to drive innovation from concept through to scale