Senior Operations & Facilities Manager

Description:

A high-growth, founder-led media start-up is seeking a dynamic and resourceful Head of Experience to oversee its operations, facilities, and internal ecosystem. This is an exciting opportunity for someone looking to make a lasting mark in a creative, fast-scaling environment while working alongside global brands and influential figures in media.

The Head of Experience will be pivotal in driving seamless operational delivery, project and facilities management, office culture, and executive-level support. This is a multi-faceted role ideal for someone who thrives on responsibility, innovation, and variety.

Key Responsibilities:

• Serve as the single point of contact for all building and supplier management, including maintenance, health & safety, fire safety, utilities, and security systems

• Create and optimize onboarding processes and internal workflows to drive efficiency

• Own GDPR compliance and regulatory adherence across the group

• Ensure all studio and production sites operate smoothly and safely

• Lead the project management of a major interior refurbishment, coordinating designers, contractors, suppliers, budgets, and timelines

• Plan and manage internal company events

• Develop and commercialize event space offerings to external clients, ensuring all licensing, insurance, and health & safety needs are met

• Cultivate a positive, inclusive, and energetic company culture by celebrating milestones, birthdays, and wins

• Build strong relationships across internal teams and external partners

• Act as a brand ambassador, upholding company values and standards

• Provide high-level executive support to the CEO and COO, managing schedules, anticipating challenges, and overseeing office logistics

Key Requirements:

• Proven experience across core responsibilities including facilities and building management, GDPR, project and office management, executive support, and team culture development

• High emotional intelligence, diplomatic communication, and proactivity

• Strong relationship-builder with the ability to hold external suppliers accountable

• Creative, practical, and detail-oriented with a knack for solving problems and managing complexity

• Comfortable in high-growth or start-up environments

• Financially literate and design-savvy

• Flexible and adaptable in fast-paced settings

Employment Type: Open to both permanent and fixed-term contract (FTC) arrangements