Description:
The Project Management Office (PMO) partners with our clients and internal teams to deliver high value and quality programs, projects, and deliverables. While balancing timelines, scopes, and budgets this team collaborates with subject matter experts, client services, and client stakeholders to ensure projects meet clients’ business objectives.
The PMO has smart, dedicated, and team-oriented individuals who work with diverse cross-functional teams to do the right thing for our clients. We apply the rigor of best practices while continually evolving our ways of working to improve our delivery and client outcomes.
Responsibilities:
- Coordinates, leads, and mentors others on project management activities
- Applies risk mitigation across client projects
- Leads $1m+ of revenue and manages multiple complex projects in parallel
- Manages Scope, risk, schedule, budget, quality, and communication
- Manages relationships with internal and external stakeholders
- Cultivates strong and well-maintained relationships with clients and client teams, demonstrating awareness of client preferences throughout every interaction point
- Actively looks for project or process efficiencies in order to elevate the project management craft
- Helps resolve resourcing conflicts
- Participates in staff planning and solutioning conversations
- Is aware of project metrics against defined portfolio targets and understands the impact that decisions have on metrics. Knows reconciliations and understands how and what they impact (profit, loss, use of contingency, discounted WOs, etc).
- Coaches Project Manager/Project Coordinator on craft and best practices
- Onboard Project Managers on the team
Preferred Qualifications
- Advanced communication and presentation skills
- Advanced business and financial acumen
- Exceptional interpersonal and collaboration skills
- Exceptional client service mindset, in both delivery and solutions
- Strong negotiation skills
- Proficient with project management tools and technologies, such as Microsoft Projects, Smartsheets, Jira, financial processing / tools
- Proficient in change management strategies and systems’ implementations
- Solid understanding of agency/marketing/sales environment
- Experience in digital, CRM, software development, digital/interactive and/or new media projects
- Working experience with both waterfall + agile methodologies
- Understanding of SCRUM methodology
- Agency project management experience
- Certifications considered but not mandatory
- Comfort with and enthusiasm for integrating AI into your work