Description:
We're seeking an experienced Senior Project Manager - Retail to lead the delivery of complex retail PPOS projects for our clients. Reporting to the Head of Retail Operations, you will oversee end-to-end project management — from briefing through to delivery — managing all client communication - ensuring that projects meet client objectives, budget and timing while upholding our high-quality standards.
Key areas of responsibility and deliverables
- Project Leadership – Lead multiple concurrent PPOS and retail projects from initiation to completion, managing all client communication, scope, schedules, budgets and profitability.
- Client Management – Act as the senior point of contact for key retail clients supporting internal client services teams that require support on this specific area of retail activation. Building strong relationships, managing expectations and ensuring satisfaction.
- Communication – Manage all communications in relation to projects in an organised, clear and consistent manner.
- Briefing & Scoping – Work with internal teams (design, development, production) to translate client briefs into clear project plans and deliverables.
- Risk & Change Control – Identify risks early, manage changes and keep stakeholders informed to maintain project alignment.
- Team Coordination – Direct and support internal project managers and cross-functional teams, ensuring clarity of roles, responsibilities and timelines.
- Supplier & Partner Liaison – Work closely with our production managers and supply partners to ensure deliverables meet quality, budget and time requirements.
- Commercial Accountability – Monitor and manage project budgets, forecasts and gross margins throughout the project lifecycle.
- Reporting & Governance – Provide clear, timely reporting on project status, issues and risks to senior management and clients.
- Continuous Improvement – Identify opportunities to streamline processes, improve delivery and enhance client satisfaction.
- Travel / Flexibility – Be prepared to work across our Cheadle CX Centre and visit UK/European client sites as required.
Skills & Experience Required
- Significant project management experience (8+ years), within permanent retail environments/PPOS/retail design agency setting (not print).
- Strong track record of delivering multi-site or multi-material retail projects on time and within budget.
- Exceptional client-facing and stakeholder management skills; able to influence and build trust at senior levels.
- Excellent organisational and problem-solving abilities with a proactive, solutions-focused mindset.
- Excellent communication skills.
- Commercial acumen — able to manage budgets, margins and forecasting effectively.
- Skilled at interpreting complex data from multiple sources to create actionable plans.
- Collaborative leader with the ability to motivate and coordinate cross-functional teams.
- Familiarity with supplier management, risk mitigation and business continuity planning.
- Flexible, adaptable and able to work under pressure in a fast-paced environment.