Description:
This is a Senior Project Manager role, working as part of a team of PMs and SPMs for this client - an iconic global tech brand. The Senior Project Manager is the primary day-to-day contact with the Client Marcom team and works closely with their Producers, Print Production Manager, and Channel Sales Program (CSP) Managers to originate and/or adaptchannel campaigns in Europe.
Key Responsibilities:
- Build strong client relationships, be the ‘go-to’ person for Channel Marketing asset localization and production
- Gain a clear understanding of the client’s Channel partner structure and print vendors
- Own the basics of client service including reviewing scope of work, creating and updating timing plans, contact reports and cost estimates
- Lead frequent internal and client status meetings, set and manage client expectations ensuring agreed workflows are followed.
- Lead high-priority projects and campaigns, managing a cross-functional team, ensuring timely delivery of key milestones. Maintain strong communication with all clients and stakeholders to ensure the project is executed on brief, within budget and on schedule.
- Flag important scope of work fluctuations to line manager
- Build successful relationships with internal teams (Studio, Print Production, Senior Account Management, Operations)
- Brief studio and print production teams, and ensure that the correct creative direction is being taken
- Immerse yourself in the client’s brand and offering, act as a brand QC/Guardian – always ensure brand guidelines, QC checklists and procedures are followed
- Manage two project managers, setting clear objectives and goals to drive performance. Support their career development by identifying and facilitating training opportunities.
- Liaise with resourcing team, organise teamwork, create a balanced work schedule and ensure people are able to deliver results.
- Ensure your account consistently delivers against all contractual obligations including SLAs and KPIs
- Demonstrate a thorough understanding of the Hogarth business model, services and technology
- Resolve and/or escalate issues swiftly.
- Identify bottlenecks, work with Ops team to optimize structure, team and processes
Requirements
- Solid agency experience gained working on global retail and/or shopper accounts, from creative development to final production. Localization experience is a must.
- Experience managing new features, availability and regulatory requirements across multiple markets for a global tech brand
- Experience of Channel distribution models, both production and delivery
- Experience managing complicated copy blocks
- Demonstrate expertise in the delivery of projects through management of client expectations, internal processes and department involvement
- Previous experience in team management is essential.
- Excellent communication skills, written and verbal
- The ability to write and present documents, presentations and reports to a large audience
- Excellent spreadsheet skills in both Excel and Numbers.
- Attention to detail, analytical thinking ability and passion for the work are essential
- A hands-on, can-do approach to solving problems
- The ability to prioritize and work quickly and efficiently within very tight timeframes
- Demonstrate clear thinking under pressure
- Must be able to work onsite full time with the team in London for 3-4 weeks, up to 3 times per year (hybrid working the rest of the time