Senior Service Improvement & Business Transformation Lead

Description:

This role is an integral part of our initiative to transform and improve housing services within the London Borough of Lambeth. In this role, you will work collaboratively with existing teams in the Housing Directorate, combining your innovative ideas and approaches with their extensive knowledge and experience. Together, you will be making impactful changes that resonate directly with the needs and well-being of our residents, aligning with our commitment to community-focused service improvement.

Role Overview:

We are looking for bright doers – individuals who are focused on delivery, adept at evidence-based problem articulation, solution development, and implementation, all with transformation and service improvement in mind. This role is less about formal programme management methodologies and more about hands-on delivery and making tangible improvements in our services.

Key Accountabilities: Your primary focus will be on strategically leading service improvement initiatives, using data analytics for actionable insights, and managing complex, high-impact projects from inception to completion

Candidate Profile:

• Experience and Knowledge: What we value most is your proven track record in delivering results, your ability to navigate complex service improvement initiatives, and your substantial knowledge of improvement techniques
• Skills: We are particularly interested in candidates who can demonstrate a strong capability in analytical thinking, problem-solving, and implementing solutions effectively.

Why Lambeth:-

• Fantastic, modern working environment in the award-winning Lambeth Town Hall and Civic Centre buildings
• Competitive Salaries
• Up to 35 days annual leave, dependent upon continuous service
• 5 Minutes from London Underground and excellent transport links into the centre of London
• Hybrid/Flexible working
• Cycle to Work Scheme (including City Bike Hire scheme)
• Attractive Local Government Pension Scheme