Senior Solution Architect

Description:

SAP, a global leader in enterprise software solutions, is hiring a Senior Solution Architect specializing in Customer Experience (CX) and Customer Relationship Management (CRM) to be based in London on a hybrid working model. This strategic role is crucial in shaping and leading key customer engagements, delivering value-driven CX and CRM architectures, and driving successful outcomes in large-scale business solution projects across EMEA.

As a Senior Solution Architect, you will lead the design and delivery of complex, integrated solutions tailored to customer needs. You will collaborate across presales, product, and consulting teams, manage relationships with C-level stakeholders, and ensure seamless execution of major transformation projects. The role requires advanced technical acumen, strong business insight, and exceptional communication skills.

You will be part of a forward-thinking, inclusive workplace culture that encourages innovation, collaboration, and personal growth. With over 100,000 employees and more than 200 million users worldwide, SAP is committed to helping the world run better and improving people’s lives through intelligent enterprise solutions.

Key Responsibilities:

• Design and lead end-to-end solution architectures across CX and CRM domains

• Guide presales initiatives aligned with customer business strategies

• Manage multiple complex engagements, ensuring cohesive and scalable solution delivery

• Act as a trusted advisor to executive-level stakeholders

• Collaborate across internal teams globally to optimize solution deployment

• Represent SAP at board-sponsored projects and executive briefings

Requirements:

• Proven leadership in presales and solution architecture roles

• Deep expertise in CX & CRM platforms and integration strategies

• Strong interpersonal and executive communication skills

• Demonstrated experience in managing large, cross-functional solution deployments

• Familiarity with SAP ecosystems and stakeholder networks

• Relevant certifications in CX/CRM technologies (preferred)

Preferred Qualifications:

• Advanced certifications in CX and CRM systems

• Experience in strategic consulting or board-level program delivery

Benefits:

• Purpose-driven, flexible work culture with emphasis on inclusion and innovation

• Professional development through SAP Learning Hub and mentorship opportunities

• Competitive compensation and global networking possibilities

• Equal employment opportunity and workplace accommodations for accessibility

About the Company:
SAP is a global leader in enterprise resource planning (ERP) and business application software. With its innovations helping over 400,000 customers operate more efficiently, SAP provides solutions in data analytics, intelligent technologies, and experience management. The company is known for its collaborative culture, commitment to personal development, and strong values of diversity and inclusion. SAP has earned global recognition for being an equal opportunity and affirmative action employer.