Senior Solutions Director

Description:

The Senior Solutions Director role is a key position in accelerating business growth by understanding client / business requirements and aligning our resources / capabilities to create fit-for-purpose and transformative solutions.

Those solutions will inspire and meet the needs of our clients - securing profitable long-term partnerships and challenging our business and teams to be market leading.

Key Focus

Actively contributing to the achievement of our defined business growth targets
Providing strategic consultancy and support to stakeholders across our business, particularly Client Engagement leads, with a view to building, growing and maintaining strong client partnerships
Playing a vital role in the identification of where our business (alongside clients and partners) can reasonably push boundaries to drive innovation and effectiveness
Contributing to the education and empowerment of colleagues and clients globally on the solutions our business offers and the unique value they provide
Ensuring the solutions we deploy with our clients are fit-for-purpose, innovative and robust - our solutions must add value and be seen by our clients to add value (improving client return-on-investment, speed to market and consumer engagement)
Wherever possible, they solutions should be repeatable and scalable across geographies, clients and categories and should use existing and emerging technologies to improve efficiency, visibility and control
Present and represent the business at assigned stakeholder meetings and / or events

Key Responsibilities

Build extensive knowledge of what we do as a business and how this benefits our clients; with the ability to accurately and succinctly communicate this in collateral and to designated audiences
Constructively evaluate client requests and provide strategic consultancy to internal teams on how to deliver the best possible solution
Ability to craft fit-for purpose solution / program design to address client needs based on our capabilities
Work across capabilities to create win themes and key messages that demonstrate client goal alignments, clear USPs and cohesiveness in our service delivery
Ensure that proposed solutions design follows business approval processes and demonstrates considered and responsible action that delivers long-term and mutually beneficial partnerships
Collaborate with SMEs to pursue routes to evolve our solutions and strategies to be market leading
Successfully deliver, and in some cases lead, complex and high impact projects – which include multiple stakeholders within stringent deadlines
Attend meetings and lead / influence key briefs from clients, capturing a clear understanding of requirements and cascade to relevant teams for delivery
Ensure, wherever possible, that existing solutions are adopted and adapted to meet the clients requirements, and driving a feedback loop where adaptations can be adopted as new best practice across HH Global
Develop a positive and extensive network across our business and be exemplarily ambassadors to clients
Collaborate on assigned projects to drive improvements in processes, foster knowledge share within and across teams - support on agreed projects with a view to drive efficiency, excellence in client service delivery and promote market leadership
Work with SMEs and key stakeholders to develop and refine content that accurately reflects the services we deliver and the impact they provide
The ability to respectfully and appropriately challenge the status quo with both internal and external stakeholders testing thinking and striving for the best possible client and business outcomes
Take part in delivering internal training programs, where relevant, designed to empower colleagues and raise standards
Demonstrate leadership and compliance with company policies and procedures
Be a team player with strong people skills to work with all cross functional teams in the business to drive positive change whilst embodying our values
Travel as required to participate in internal and client meetings and / or select business events

Knowledge, Skills + Experience

Experience within the Marketing Activation world, ideally across multiple sectors and regions in managing complex strategic clients through change and delivering successful transformational programs
Strong business and commercial acumen; with the ability identify and support business leaders in the development of enhanced approaches, where appropriate
Ability to support in the creation and presentation of thought leadership content as and where relevant
Ability to identifying and be a key agent in the conversion of cross-selling opportunities
Complete understanding of our solutions and services, with the ability to explain and articulate these confidently to senior and diverse audiences
Experience of forming and maintaining strategic relationships with a clear assessment of commercial opportunities
Confident engaging with senior stakeholders (internal & external), with the ability to clearly articulate required subject matter as well as suggest improvement approaches
Deliver excellent client service with a professional ‘can do’ attitude at all times
Strong negotiation and consensus building skills
Significant experience in leading and supporting cross-functional teams (virtually and in person) to deliver successful business growth outcomes
Understand team roles and responsibilities across the business network; and able to most effectively connect team members to appropriate subject matter experts to provide appropriate guidance
Track record of being a key part of successful teams in the pursuit of business growth across multiple regions
Strong client-facing experience with a focus on business growth opportunity interactions
Independent thinker with strong organizational and planning abilities
Strong analytical skills and critical thinker to effectively assess scenarios, identify opportunities and overcome obstacles to achieve a defined goal
Demonstrated ability to manage and deliver diverse tasks cohesively in a timely manner