Description:
Service Administrator
- In-house training provided to support career progression
- 25 days holiday which increases with service + public holidays
- Competitive employer pension
- Discounts on major retail outlets, including groceries
- 4x basic salary life insurance
- Eligibility to receive an annual ‘Company Success Payment’
Scania have an opportunity for a motivated individual to join our team at Scania Banbury. As Service Administrator, you will be a key team member, responsible for the day to day costing for the branch. You will work closely with all branch staff, credit control, and internal departments.
Key Responsibilities:
- Answer the phone in a friendly and open manner using the company standard greeting.
- Invoice and control branch work in progress.
- Check the system to ensure campaigns are completed and costed correctly.
- Work within credit control policy and procedures.
- Carry out the costing on warranty, retail, repair and maintenance to company standards.
- Supply fully priced estimates of repairs required and ensure work is authorised where required.
- Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures.
- Resolve and assist in invoice queries as and when necessary.
- Assist with other administration duties as required.
- Ensure all customer complaints are escalated to the manager ensuring the quickest resolution possible.
Interview Date: Predicted Date: WC 09/03/2026
Next steps:
- If you have the right experience and this role appeals to you, apply today.
- A member of the Scania Recruitment team will contact you.
- If you are successful at that stage, you will be invited to have a conversation with the hiring manager.