Service Advisor

Description:

We are looking for a Service Advisor / Showroom Host to join our Honda dealership in Wakefield. This customer-focused role requires you to welcome customers into the showroom, provide clear guidance and excellent service, helping them make informed decisions and build lasting relationships.

Essentials (You Must Have)
 

• Minimum 1 year experience in automotive customer service or customer-facing motor trade role
• Strong customer service and communication skills
• Sales mindset with ability to promote service plans and value-added products
• Organised and proactive with attention to detail
• Full driving licence, held for a minimum of 2 years
   

Key Responsibilities
 

• Meet and greet customers and visitors in a friendly, professional, and welcoming manner
• Provide clear explanations of work required and manufacturer recommendations
• Discuss vehicle health check findings and support informed customer decisions
• Promote service plans and aftersales solutions to enhance customer loyalty
• Coordinate with technicians to ensure timely, high-quality repairs
• Offer refreshments and ensure customers are comfortable during their visit
• Manage courtesy cars, bookings and customer communications
• Maintain excellent product knowledge and brand standards
• Achieve individual and team targets across service and sales metrics
• Maintain excellent showroom presentation standards at all times, ensuring a clean, organised, and welcoming environment