Service Charge Manager

Description:

Paradigm Housing Group manages over 17,000 homes across the South East of England. As a charitable organization, their profits are reinvested into building new homes and improving resident services. Paradigm is a Best Companies two-star accredited employer, dedicated to employee engagement and creating an inclusive workplace. They focus on digital transformation, environmental sustainability, and expanding affordable housing.

Role Overview:

The Service Charge Manager acts as the key ambassador for rent and service charges, managing essential processes and stakeholder relationships within Paradigm’s Finance directorate. This role leads a small team and supports the strategic direction of the service charge function, ensuring value for money for customers while maximizing rent and service charge recovery.

Key Responsibilities:

• Manage rent and service charge processes, ensuring compliance with relevant legislation and best practices.

• Provide expert advisory support to service owners and budget holders.

• Monitor, review, and analyse service charge recovery and related financial data.

• Plan and organise resources to meet strict rent and service charge calendar deadlines.

• Lead a small team, promoting compliance, accuracy, and strong service delivery.

• Measure, evaluate, and improve existing systems and processes, delivering innovative service enhancements.

• Collaborate closely with the rent and service charge project manager and project team to support transformation projects.

• Confidently handle challenges, balancing business and customer interests effectively.

• Support the implementation of new rent and service charge software modules.

Candidate Profile:

• Proven experience in rent and service charge management.

• Strong knowledge of leasehold and housing legislation.

• Sound understanding of accounting procedures and financial analysis.

• Experience working in a Finance team environment with strong analytical skills.

• Excellent organisational, communication, and leadership skills.

• Attention to detail and ability to enforce compliance within the team.

• Comfortable managing challenging deadlines and conflicting priorities.

• Customer-focused with strong commercial acumen.

• Flexibility to work full-time or part-time (around 30 hours per week, 4 days).

Working Hours:

• Standard hours: 37 hours/week

• Monday to Thursday: 09:00 – 17:30

• Friday: 09:00 – 17:00

• Hybrid working with 2 days in office, 3 days remote

• Reduced hours opportunity available (approx. 30 hours/4 days)

Benefits:

• Competitive salary plus excellent benefits (pro rata for part-time)

• Opportunity for flexible working hours

• Work with an award-winning employer focused on inclusion and employee engagement

• Chance to contribute to a major digital transformation programme

• Gain valuable experience in a growing and evolving sector