Service Delivery Director

Description:

Pearson Carter is working with a fast-growing Microsoft Partner seeking an experienced Service Delivery Director to lead and scale their Dynamics 365 Business Central delivery teams.

This is a key leadership role focused on driving delivery excellence across consultancy, development, and project management. You’ll shape delivery strategy, lead high-performing teams, and ensure outstanding client service during a period of rapid growth.

They offer a salary of up to £100,000, flexible working, and a strong benefits package.

Responsibilities:

• Lead end-to-end service delivery across projects and departments.
• Define strategy and improve operational performance.
• Oversee timelines, budgets, and service quality.
• Manage client relationships and delivery escalations.
• Drive team utilisation and resource allocation.
• Support growth and profitability through delivery excellence.

Experience:

• 5+ years in senior service delivery roles within Microsoft Partner/ERP/CRM consultancies.
• Strong expertise in Dynamics 365 Business Central.
• Proven leadership of cross-functional teams.
• Project delivery experience with Agile/Waterfall methodologies.
• Commercial management of P&L and delivery KPIs.

Salary

Up to £100,000 depending on experience.

Location

Flexible remote working within the UK.