Service Delivery Engineer

Description:

Are you looking for a new opportunity that offers meaningful work with true purpose? We would love to welcome you to our multinational team!
Your growth is our growth. We invest in your future by enhancing your skills and abilities through training opportunities and interesting challenges.

At Panasonic, we believe in the power of collaboration - only together can we continue to expand our innovative edge and exceed our customers’ expectations. We are a powerful brand with a rich company culture, based on our 7 principles. It's not just about what we do, but how we do it. To fulfil our social responsibilities, we will continue to do what we have done for over 100 years - to enrich people’s lives at home and at work, and move society forward.

WHAT YOU WILL BE DOING

An exciting new vacancy now exists in the Engineering team for a Service Delivery Engineer within the fast paced and rewarding Toughbook and CDS division supplying Panasonic computers and various peripherals to customers in Europe.

The Service Delivery engineer will contribute to the development and support of production and service engineering team’s with a focus on improving customer experience whilst adhering to compliance and company processes.

The scope of responsibilities will be to deliver excellence through customer service by listening to customer requirements and issues and implementing bespoke processes through professional service offerings and service level agreements. The role will also contribute to new “Gemba” opportunities driven from the market and information returned to base for potential analysis of new business opportunities.

Working closely with all departments (internally and externally), the successful candidate will require excellent communication and interpersonal skills whilst implementing sustainable business improvements and using effective engineering skills whilst continually multi-tasking to deliver complex solutions derived from customers.

Key Responsibilities

• Managing multiple operating systems and their deployment method.
• Design, development & build support processes and (or) products.
• Project support working with various stakeholders throughout the business.
• Production and service support.
• End to End continuous improvement of all areas of configuration and service,
• Training of Operatives to enhance quality and efficiency.
• Writing/editing and controlling instructions for CDS, assembly, test, 0/S deployment and shipping.
• Customer visits and meetings.

WHAT WE ARE LOOKING FOR

Knowledge, Skills & Experience Required:

• PC Hardware knowledge is required.
• Proven skills in managing projects.
• Appropriate academic and (or) vocational qualification.
• Excellent written & oral communication skills.
• Experience of Windows and android operating systems is necessary.
• The ability to manage concurrent projects is essential.
• Enthusiastic approach to all tasks undertaken.
• Customer first attitude.

Additional Specifications:

• Must be able to demonstrate and substantiate their achievements.
• Must have the ability to develop strong relationships and work independently and as part of a team.
• Must be highly flexible, diligent, and tenacious.
• Enthusiastic approach to all tasks undertaken.
• Ability to effectively communicate at all levels within the business.
• Potential international travel could be required as part of this role.

WHAT WE OFFER YOU

• Competitive salary - dependant on experience.
• Company pension contributions of up to 10%.
• Free parking on site.
• Annual leave entitlement of 24 days (+ bank holidays), increasing up to 30 (+ bank holidays) with length of service.
• Death in service benefit of 4x annual salary.
• Enhanced pay for maternity, paternity, bereavement, adoption, surrogacy and sickness.
• Employee Assistance Programme.
• Long Service Awards.
• Exclusive 'Staff Sales' site for Panasonic products.
• Training and development opportunities.