Service Designer

Description:

We’re looking for a Service Designer to join the Experts by Experience and Partnerships directorate to: Collaborate with team members to lead human-centred and community-centred pieces of work both internally across Refugee Action and with organisations across the asylum and refugee sector.

2. Develop the existing digital products which run across the directorate and support the development of programmes with the GPP and EBE teams. 3. Innovate with the team to understand the changing needs of organisations and their communities to design ways of increasing collective impact.

To succeed in the role you will need to demonstrate:

• Understanding of the needs, hopes and experiences of asylum seekers and refugees in the UK.

• Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices.

• Understanding of how the UK’s hostile refugee protection and asylum system impacts those affected by it

• Knowledge and experience of co-production, human-centred and community-centered methodologies

• Significant experience working in service design, applying user research, user-journey mapping, prototyping and co-design

• Excellent project management skills and ability to plan and manage own workload • Excellent training/coaching and facilitation skills.

• Experience, skills, or ability to provide line management support with a desire to develop these skills.

• Understanding of how to develop excellent collaborative relationships with those who are operating in a fast-paced, high-pressure environment working with vulnerable and/ or traumatised individuals.

• Excellent communication skills including the ability to create accurate verbal and written content, presentations and reports in English.

• Open and reflective attitude to own work and experience.