Service Desk Analyst



What to expect:

  • You will be responsible for answering calls from clients, within stated time guidelines
  • Ability to analyse and interpret client enquiries to ascertain and solve their issue
  • Proactively provide accurate and creative solutions to client problems, while meeting all predefined quality measurements
  • You will be a 1st point of contact for clients to provide information, advice or instructions to assist the clients’ enquiries
  • Client satisfaction is a main priority in all work undertaken
  • Ability to record client enquiries and process paperwork/systems relevant
  • Liase internally with colleagues, vendors and management to enable client enquiries to be answered and problems resolved

What we expect from you:

  • Relevant experience working in a customer service environment
  • Experience in a technical helpdesk environment
  • Technical qualification would be beneficial
  • Strong communication skills with clients, colleagues and management
  • You will take on full responsibility, with customers at your focus, and the ability to make good judgements
  • Taking initiative
  • Participation in an On-Call schedule and flexible if emergencies occur
  • Time managed and organised, you can meet SLA’s that are prescribes and take appropriate action to ensure none of them are exceeded
  • You will be able to work as a team with colleagues, building relationships remotely, and discuss options with subject matter experts, vendors or management when unable to resolve an incident or request
  • Strong analytical capability

Organization Getronics
Industry IT / Telecom / Software Jobs
Occupational Category Service Desk Analyst
Job Location Glasgow,UK
Shift Type Morning
Job Type Permanent
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-06-01 3:54 pm
Expires on 2024-07-19