Service Desk Analyst

Description:

This role includes responsibilities such as maintaining awareness of call volumes/queues to ensure that customer service level agreements are met. You will assist with the preparation and documentation of user guides and reference guides for Service Desk staff. The role also involves new starter inductions, video conferencing troubleshooting and resolving network issues.

The successful candidate will ideally have experience in an operation IT environment providing user-facing support, within a Service Desk team or similar. The successful candidate must be proactive, with a positive approach and ‘can do’ attitude. Experience with ServiceNow, Office 365, Microsoft Teams, SMT and Citrix is desirable.

The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy.