Service Desk Analyst

Description:

The IT Service Desk is the first port of call for our customers in both Kent and Essex Police, receiving on average 400 calls a day. This is a very busy fast paced team playing a key role within IT Services and in the delivery of supporting our front-line officers and staff.

We are looking for keen and enthusiastic individuals with the aptitude to learn to deliver high quality customer service, maximising the effective use of systems and minimising the impact of service disruption for users within Kent Police, Essex Police and other organisations with a contracted service provision.

The role provides high quality first line technical support and maintenance service identifying, prioritising and allocating incidents and requests to relevant internal and external support teams. This will include issues regarding IT equipment, systems, services, installed applications, collaboration and the management of software.

Applicants should evidence the following skills/experience in their application:

Experience of working in a support role in a team environment. Supporting design, development, testing and implementation activity

Evidence of strong communication skills especially in relation to Customer Service and working with others at all levels. Demonstrating effective communication when delivering advice, information, updates and training to solve issues

Personal motivation and drive with a logical, analytical approach to problem solving and attention to detail

Please tell us if you have any understanding or knowledge of the following which is desirable:

MS Office, email clients, service desk & incident management experience and the use of Hornbill for logging, updating and closing incidents