Service Desk Staff

Description:

As our business is growing we have an exciting opportunity for an administrator to join our office to support our Multi company Service desk. The successful candidate will be joining a fast-paced motivated team located in Strood, but working with team members based in other offices as well as ours.

Skills required-

• Computer literate, including Microsoft Excel and Word
• Well-organised with the ability to prioritize and manage several key tasks at one time
• Attention to detail
• A flexible approach to problem-solving
• Excellent telephone manner and good communication skills
• Previous office experience in a service based industry would be beneficial

Main responsibilities:

• Answering phone and email queries
• Scheduling visits with clients
• Ensuring customer info is up to date on our in-house database system, issuing and chasing site renewal contracts
• Ensuring engineer paperwork is up to date.
• Issuing and accepting new customer/new supplier forms. Adding new supplier and customer info onto our in-house database system. Ensuring all accreditations are up to date.
• Scanning and filing paperwork, data entry.
• Assisting the service desk team with other admin duties.