Service Desk Technician

Description:

Reporting to the Service Desk Manager, the successful candidate will have experience of working in a technical support environment, exhibiting an appropriate breadth and depth of technical knowledge. You will have good verbal and written communication skills, being able to converse with technical and non-technical individuals. Alongside these key skills, we are looking for a positive, supportive and a flexible team player.

The ideal candidate will have the following experience:

• Experience in a customer facing environment
• Experience of working effectively with a range of different stakeholders, internally and externally
• Some experience of providing application support across Windows and/or Mac OS platforms
• Some experience administering an ITSM tool
• Some Audio Visual experience
• Aware of common cyber threats
• Awareness of ITIL Service Management framework principles and processes

For full details of the skills/experience required, please see the job description above.