Service Management Analyst

Description:

We are looking for someone with proven experience working within an ITIL environment in a similar role. The ideal candidate will demonstrate strong analytical skills, a commitment to quality standards, and a keen eye for detail. To this role you will additionally bring organisational skills and a process driven working style along with effective communication, both written and verbal.

Qualifications/Systems Knowledge
 

• ITIL Foundation qualification essential (V2, V3 or V4)
• Experience using Service Now or other ITSM toolsets.
• Excellent Microsoft Office skills (Word, Excel, Outlook, Teams)