Service Operations Coordinator

Description:

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity. Otis is growing and we are recruiting a Service Operations Coordinator within the Customer Care Centre Team, based in Leicester. The hours of work will be 8:00am to 4:00pm Monday to Friday.

On a typical day you will:
 

• Complete daily analysis for all shutdown lifts both new and existing across each region within the UK
• Provide daily updates to both field operations and customers for shutdown status
• Provide additional support to both field operations and customers when service is delayed
• Complete daily reviews for open calls to ensure they are closed correctly within the agreed SLA
• Review follow up calls weekly and close
• Support insurance work requests where immediate and timed defects are identified to action within the agreed SLA
• Be the voice of the customer when issues have been by escalated bringing concerns to the relevant stakeholders
• Arrange permits for engineers to attend some sites when required.
• Offer quality call handling promptly and efficiently as overflow
   

What you will need to be successful:
 

• Familiar with Field Operations processes
• Excellent interpersonal and communication skills
• Customer-centric mindset with excellent problem-solving skills
• Resilience in handling stressful situations and ability to solve problems
• Comfortable to manage wide range of tasks under time-sensitive conditions
• Have a “Can do” attitude with a strong sense of ownership