Service Operations Manager

Description:

We are seeking to recruit an enthusiastic Service Operations Manager to join our team and be responsible and take full control of operations and staff at this high activity-based facility. Staff range from customer service, logistics and clinical staff.
Key Responsibilities:

• The efficient management of the services and contracts within the remit of the service centre.
• To ensure that the contracts are performing to agreed service level agreements and all KPIs.
• Managing the local operational profit and loss appropriately.
• Ensuring departmental compliance with regulatory standards, best practice, policies and procedures health and safety rules and regulations as well as company standards.
• Maintaining positive and effective working relationships within the service centre, with other company functions and externally with customers and suppliers.
• Managing, coaching and supporting all service centre staff
• Building strong working relationships with out customers.