Service / Product Support Organisation Manager

Description:

Directs, designs and implements a comprehensive product management strategy. Functions as the central resource with design, manufacturing, quality and test, and marketing as the product(s) move to completion and distribution. Advises those involved in the design, modification, and evaluation of all phases of a specific product or group of products from product definition through production and release (i.e. Product Lifecycle Management). Ensures that products shipped meet specifications and quality goals. Formulates and drives long-term plans for cost/profit control. Promotes use of new technologies and industry-leading trends to product management activities. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Employees matched to this job have responsibility for overall product(s) and for people management

Supervision

Leads activities of two or more sections or departments through subordinate managers who exercise full supervision in terms of costs, methods, and staffing. In some instances this manager may be responsible for running staff function and may not have subordinate managers.

Scope

Establishes operational objectives and work plans, and delegates assignments to subordinate managers. Senior management reviews objectives to resolve success of operation. Involved in developing, modifying and implementing company policies that affect immediate operations and may also have company-wide effect.

Job complexity

Works on issues where analysis of situations or data requires an in-depth knowledge of organisational objectives, as well as an understanding of company “politics.” Implements strategic policies when selecting methods, techniques, and evaluation criteria for acquiring results. Establishes and assures alignment to budgets, schedules, work plans and performance requirements.

Discretion

Erroneous decisions will result in critical delay(s) in schedules and/or unit operations, and may jeopardize overall business activities.

Interaction

Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers. Requires the ability to change the thinking of, or gain acceptance from, others in critical situations, without damage to the relationship.

Skills And Qualifications
 

• BSc degree or equivalent experience in Engineering, Science or Technical field. M.SC/MBA – is an advantage
• In depth understanding of semiconductor process and interaction within semiconductor production FAB
• Significant experience in a semiconductor/capital equipment environment
• Strong communication and presentation skills
• Prepared to travel about 15% of time to our customers all over the world!