Service Team Manager

Description:

Join us as a Service Team Manager and you’ll lead and inspire the checkout team to shape the customer experience through exceptional service.

What's the job?

Role

A great team needs a great leader and your role as a Service Team Manager is to create a truly inclusive high performing team to deliver an exceptional journey for every customer. It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth. In this role you will:
 

• You’ll lead a vital part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads
• Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
• Oversee safety, security & compliance routines across the store through your shift lead team.
• Lead the checkout team & front-end service experience, ensuring fast, friendly, and reliable service.
   

What We Need

Our Service Team Managers are key to running our business through their teams by delivering an exceptional customer journey. In this role, you should be leading in a way that demonstrates the following qualities:
 

• Obsessed about our customers and listening to them.
• Objective and can slow down and really look at things with a clear view i.e. reviewing safety compliance.
• You have strong emotional intelligence and thrive in influencing others.
• You love to problem solve and can take others with you.
• Confident to agitate when needed and deliver feedback to all audiences.