Services Controller

Description:

Service Controller / Coordinator

Location: Ipswich 

We’re looking for a Service Controller to join a fast-growing materials handling business. In this pivotal operational role, you’ll manage the end-to-end service workflow - handling customer requests, allocating engineers, coordinating parts, and planning routine maintenance.

Key Responsibilities

• Manage inbound customer calls, emails, and service requests
• Log and track breakdowns, inspections, and service jobs
• Schedule engineers efficiently based on priority, skillset, and location
• Coordinate parts orders and deliveries
• Plan routine servicing and preventative maintenance
• Monitor job progress, engineer utilisation, and completion timelines
• Keep customers informed of job status and resolutions
• Ensure accurate job closure and escalate issues as needed

What We’re Looking For

• Experience in service coordination, scheduling, or operational control (engineering, plant, fleet, or logistics preferred)
• Strong organisational and planning skills, able to manage multiple priorities
• Confident communicator with attention to detail
• Calm under pressure and commercially aware
• IT competent; experience with service management or ERP systems advantageous
• Materials handling/forklift experience is a plus