Shift Manager

Description:

The Shift Manager at Five Guys oversees crew and quality control during shifts, supports the General Manager in delivering perfect burgers and fries, and leads the team to ensure smooth operations. The role demands a hands-on leader who is enthusiastic and committed to delivering excellent customer service and a positive work environment.

Key Responsibilities:

• Lead crew members and maintain quality control

• Support the General Manager in daily operations

• Create an enjoyable and productive work environment

• Ensure customer satisfaction and promptly handle complaints openly and honestly

• Manage shift operations efficiently, embodying company values

• Be hands-on, working on the line and dining room areas

• Lead by example and maintain high standards for service and quality

Company Values:

• Competitive

• Enthusiastic

• Family-oriented

• Get It Done attitude

• Integrity

Rewards and Benefits:

• Bonus scheme up to 10% of annual salary

• Secret Shopper bonus up to £2,000

• Long service Love2Shop voucher rewards (£500 at 5 years, £1,000 at 10 years)

• 28 days paid holiday

• Paid breaks

• Free burgers, fries, and shakes while on shift

• Life assurance

• Access to Wagestream financial wellbeing app

• Social events and team competitions

• Employee discount program

• Wellbeing support and employee assistance programme (EAP)

• Development opportunities for career growth

• Enhanced maternity and paternity leave

• Pension scheme

Career Progression:

• Potential to progress to Assistant Manager and beyond

• Strong support and tools for career development