Description:
Harris and Zei is a luxury tailoring brand specialising in made-to-measure suits and garments across multiple locations. We pride ourselves on offering high-quality, custom-tailored clothing with exceptional customer service. Our attention to detail and commitment to craftsmanship have made us a leader in the tailoring industry.
We are currently seeking an experienced and passionate Shop Manager for our Made-to-Measure department, to lead our team and ensure the delivery of outstanding customer experiences and be part of our growth.
Key Responsibilities
Customer Experience
- Ensure the highest levels of customer satisfaction by delivering a personalised and professional made-to-measure service.
- Provide expert advice on fabric selections, garment styles, and tailoring options to meet the customer’s specific needs.
- Actively engage with clients to understand their requirements and guide them through the entire fitting and tailoring process.
Sales And Business Development
- Drive sales through strong client relationships and ensuring an exceptional in-store experience.
- Achieve and exceed sales targets by identifying and capitalizing on new business opportunities.
- Develop and maintain a loyal client base by providing high-quality service and building long-term customer relationships.
Operations Management
- Oversee the day-to-day operations of the store, ensuring smooth functioning and efficiency.
- Coordinate fittings and alterations with in-house or external tailors to ensure timely delivery of garments.
- Monitor inventory levels and liaise with suppliers to ensure adequate stock of fabrics and accessories.
- Ensure that all customer orders are processed accurately and delivered within agreed timelines.
Team Leadership
- Lead, mentor, and motivate the sales team to achieve individual and store-wide performance goals.
- Conduct regular training for staff to ensure product knowledge and customer service excellence.
- Set and monitor performance metrics for the team, providing feedback and support as needed.
Visual Merchandising
- Maintain the store’s visual appeal by ensuring that displays and merchandising are in line with brand standards.
- Coordinate special promotions or events to drive foot traffic and increase sales.
Financial Management
- Prepare regular sales reports, track key performance indicators (KPIs), and manage the store’s budget.
- Implement cost control measures and ensure profitability by managing resources efficiently.
Skills & Qualifications
Experience: Minimum of 3-5 years in retail management, preferably in luxury fashion, tailoring, or made-to-measure services.
Leadership: Proven ability to lead, manage, and motivate a team to achieve sales targets and deliver excellent customer service.
- Customer Service: Strong interpersonal and communication skills with the ability to provide high-end, tailored customer experience.
- Tailoring Knowledge: Comprehensive understanding of made-to-measure services, fabrics, garment construction, and alterations.
- Sales: Results-driven with a track record of meeting and exceeding sales targets in a luxury retail environment.
- Organizational Skills: Ability to manage multiple tasks and ensure smooth store operations, from inventory management to customer fittings.
- Problem-Solving:Capable of handling customer inquiries, issues, or complaints professionally and efficiently.