Smart Campaign Advisor

Description:

As part of the smart metering campaign team you will work on a dialler or inbound phone line to contact customers based on smart campaigns to arrange smart metering appointments and overcome customer objections to smart metering using various objection handling techniques. Being on hand to support our customers in the transition to a 4G smart metering network, we need someone who can carry out all campaign activities efficiently whilst delivering a superior customer experience. Speaking directly to customers in accordance to the campaigns theme and being advocates for smart for our internal teams and customers alike. Ensuring that customers are fully aware of all the benefits of smart metering and converting customer contact in to appointment bookings.

You will
 

• Have Smart Meter upgrade conversations.
• Book smart metering appointments to a high standard
• Handle customer phone and email enquiries
• Record all customer interactions according to standard operating procedures.
• Deliver an exceptional customer experience.
• Work within policies, processes and systems and advise of any issues which impede your, or the team’s performance
   

You have
 

• Some knowledge of smart metering or the energy industry
• Basic IT knowledge including Microsoft Applications
• Excellent communication skills, both verbal and written
• Experience of working in a Customer Service environment
• Organising and prioritising your individual workload