Software Implementation Support

Description:

Core responsibilities will typically include:

• Support the team with new software rollouts remotely.
• To gain a deep understanding of bespoke products to provide technical support remotely.
• Build and manage relationships with clients.
• Create and contribute to the documentation of standardised processes.
• Collaborate closely with the development team to strategize and execute comprehensive quality assurance and testing plans.
• Assist in the coordination of testing cycles, deployment phases, and product releases while meticulously documenting discovered issues and bugs.
• Play a vital role in the QA process throughout the software development life cycle.

Expected Qualifications, Skills & Experience:

• Relevant technical support, customer support, or IT related work experience.
• Demonstratable knowledge of basic software engineering principles.
• Excellent communication skills.
• Strong organisational and prioritisation skills.
• A natural problem solver.
• Keen attention to detail and driven by quality.