Description:
TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.
What You'll Bring
We’re looking for a Solution Architect to join our growing team.
Day To Day You’ll Be
- Design scalable solutions, identifying gaps between current and desired end-states, to enable achievement of the desired business outcomes in alignment with the journey roadmap and organization goals, knowing how to work in and around the limits of the platform.
- Act as a solution guide, being able to speak conceptually, document the proposed solution and be comfortable doing hands on configuration and/or coding. May build proof-of-concept (POCs) that can be carried forward by the team.
- Stay up to date with the latest Salesforce releases, features, and functionalities, and provide guidance on leveraging new capabilities and any actions required for each release to maintain platform integrity and working systems.
- Work closely with stakeholders, journey and process owners to understand how TransUnion operates and the business needs/requirements to recommend solutions that align with the organization’s goals.
- Create and maintain solution design documents that are understandable by technical and business team members.
- Partner with business analysts to provide input into user story creation considering solution design challenges and complexities.
- Provide expertise to assist with troubleshooting and resolution of system and/or user issues.
- Educate the team on Salesforce and code best practices, policies and procedures.
- Lead and maintain a high-performing team, utilizing effective resource management to execute against priorities.
- Establish and communicate goals, provide performance feedback, coaching and upskill opportunities
Essential Skills & Experience
- Track record years of experience in:
- Salesforce Service and Experience clouds
- Salesforce Development including Custom Objects, Apex, Triggers, Web Services, Visualforce, REST APIs, SOAP Web Services and Migration Tools
- Building UI solutions using Salesforce Lightning, LWC, web technologies (HTML, XML, JavaScript)
- 2+ years people management experience including, but not limited to, hiring, goal setting, performance management.
- Aptitude to rapidly learn and take advantage of new concepts, tools, managed packages and/or related technologies required to meet the needs of the business and/or organization.
- Strong knowledge of CRM application development, processes, and best practices.
- Experience leading discovery sessions, defining business requirements, writing user stories and creating detailed design documentation.
- Demonstrated ability to optimally present a point of view and clearly articulate the rationale highlighting deviations from standard and potential risks where the information may not be readily accepted
- A team player with a high level of accountability, a proactive approach and ease with change and ambiguity.
- Process optimization mindset with proven time and/or quality improvement outcomes.
- Experience with Agile methodologies such as Kanban and Scrum.
- Salesforce Platform Developer certification required