Specialist Helpline Adviser

Description:

At YoungMinds, we are leading the fight to make sure that all young people can get the mental health support they need, when they need it, no matter what.

As a Specialist Helpline Adviser, you will be required to respond to complex calls from parents/carers, who often need support with a multitude of concerns. You will be primarily routed calls that relate to your area of expertise and will also need to feel comfortable in exploring and providing advice around the main concerns we hear on the helpline - namely anxiety, depression, self-harm, school-based problems, anger, and suicide risk.

You will use your knowledge, expertise, and professional experience to support parents/carers. This includes offering advice on how service users can access and navigate statutory support services, signposting to other organisations, providing practical tips and strategies that can be used at home, and offering lots of emotional support and validation.

You will also be expected to respond to general helpline calls during busier periods, to help the team respond to service demand, and will need to adopt a different approach when answering these calls.

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About you

Candidates will be shortlisted on the basis of meeting the following criteria:

• experience of working with and providing interventions to young people and their families in a professional or clinical setting that align with the areas of expertise outlined, e.g. mental health services, community services, specialist units, schools
• have a relevant professional/clinical qualification in young people’s mental health
• must hold and be able to maintain current registration and/or accreditation with a relevant professional body
• demonstrable knowledge and understanding relating to young people’s mental health
• Ability to confidently advise on several key concerns including: anxiety, depression, suicidal feelings/risk, self-harm, anger/violence, school issues, and problems accessing or navigating services
• knowledge of interventions and strategies that can help to support young people’s mental health