Description:
Store Managers are responsible for taking ownership of all aspects of running a successful Seasalt store. Leading the way with exceptional retail skills, product knowledge and commercial know-how. We want Seasalt customers to feel welcome as soon as they step through our door - a key part of this role is training and developing your team to create a positive atmosphere and inspiring them to deliver excellent service.
You'll Help Us By
- Coaching and developing you team to drive performance through formative feedback, 121’s and development plans
- Creating a service culture within the store team that puts the customer at the heart of everything they do
- Ensuring your store team are motivated to recommend additional services to drive sales such as omni-channel selling, gathering customer data, and recommending add-on purchases
- Taking ownership of sales, profitability and KPI results, understanding what is required to drive performance in your store
- Communicating store performances to your team and key stakeholders around the business, providing regular feedback, highlighting any risks and opportunities for the business
- Implementing store visual merchandising, windows standards and guidelines and utilising all product, categories, and bestseller information to maximise commercial opportunities within the store
- Utilising all product information to maximise sales opportunities, ensuring you and your team have a thorough product knowledge of all Seasalt products, including design inspiration, features and benefits
- Managing store operations such as management of stock, loss prevention, escalation and incident reporting, health, and safety, GDPR, cash handling, key holder responsibilities and store safety standards amongst others
- Effectively recruiting a diverse and passionate team who confidently deliver excellent results
- Being responsible for the store, ensuring all physical business assets are maintained and all losses are minimised
- Identifying potential performance issues within your team and deal with them effectively, either informally or formally