Strategy Consultant

Description:

About the role

Reporting to the Experience Consulting Director your role is key to ORM’s success. You’ll draw on clients’ business goals, market trends and user needs to uncover solutions that deliver business value and persuade the customer to take action.  You’ll use principles and techniques related to product thinking to help accelerate opportunity assessments and advise our clients on the right products that they should build and how they will build them right. The venture may then deploy you into product design and build teams to ensure that we ship something that has the right customer experience and delivers on our client’s objectives.

Job Description

This role is fundamental to the business growth of both ORM and our clients. As a key part of the business strategy and experience consulting team you will act as an advisory support member across our business. You ensure that whatever product the agency defines, designs and develops will help drive our clients’ businesses forward in a measurable way and engage audiences by anticipating real needs.

Main

Responsibilities

“Desirability” - CX consultancy

• Research and identify customer pain points in the market, empathise and segment into workable categories
• Design concept tests and facilitate via platforms like usertesting.com 
• Create customer experience reports auditing our client’s digital properties using analytics, session replay, and user experience best practice
• Create high-level experience design and strategy specifications that help brief and guide clients and design teams
• Consume high amounts of 1st and 3rd party research and quickly synthesise into action based recommendations