Student Information And Compliance Officer

Description:

We are looking for staff who have a passion for working with students and colleagues to achieve our priorities of delivering a world class welcome to all students, enhancing the student experience through all the services we provide and demonstrating our positive impact.

The Student & Academic Services Directorate of the University of Greenwich is seeking to recruit an enthusiastic Student Information and Compliance Officer to join our Student Centre team at our Medway Campus.

The post will be situated within our Medway Student Centre, in a busy student facing environment where students, staff and visitors can access a wide range of student support services or be given the necessary information or guidance to help them resolve their queries and question.

This role will be vital in providing this support and will play a key role in the escalation, triage, and referral model of student enquiries within the Student Centre. In addition to supporting a wide breadth of student enquiries, delivered face-to-face, by phone, via email and any future enquiry management tools, the role will be a subject specialist in key areas of responsibility and/or compliance within the Student Centre (e.g. BRP administration as an Alternate Collection Location, Enhance DBS processes, student Occupational Health clearance, and university travel scheme subscription) and be expected to supervise and deputise for the Student Centre campus manager as required.

The ideal candidate will have enthusiasm for supporting students ensuring that they are at the heart of all that we do, experience of providing administrative support in a busy and dynamic team, and a proven track record of delivering a range of user focussed services to clients and/or students.