Student Information Hub Manager

Description:

This is a fantastic opportunity to enter a well-established and respected department. As the Student Information Manager for our Newcastle campus, you will be managing the day-to-day operational activities of the Student Information Service on campus, ensuring that students can access the support and services they require throughout their on-course journey and that the student experience is always prioritised.

You will have broad experience working in a demanding customer service-driven environment and can plan and coordinate workloads for a diverse role and any actions needed to ensure excellent outcomes for all students.

You will have:

• A positive, supportive attitude.
• Be a collaborative individual.
• Embrace change positively.

As our Student Information Hub Manager, you will:

• Lead the planning and delivery of student induction and enrolment activities on campus, following central guidance where applicable, including the delivery of welcome events for incoming students and pre-induction briefings for international students.
• Ensure that exceptional customer service is provided to students and staff across a variety of programmes and intakes on campus.
• Manage workloads and monitor performance to ensure that KPIs and SLA targets are met.
• Plan, organise and coordinate work for multiple programme intakes and assessments processing.
• Engage with and support Safeguarding and PREVENT policy implementation for the campus, ensuring any cases are managed following published guidance.

We are looking for people who have:

• Knowledge and understanding of working practices, processes and procedures relating to Student or Client Information Services.
• The ability to provide high-level customer service, support, and advice to students, with a polite, helpful, and positive attitude.
• Capability to communicate effectively both orally and in writing with a wide range of internal and external stakeholders.
• Effective time management skills, with good attention to detail.