Description:
In this role, you’ll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation. You’ll inspire the team to provide fantastic guest experiences and high-quality standards. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
- Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
- Provide prompt, professional guest service, addressing complaints and special requests.
- Manage stock levels, check deliveries, and ensure shelves are well-stocked and displays tidy.
- Handle guest queries or issues efficiently, creating a welcoming experience.
- Assist in training new team members on company policies and procedures.
- Participate in team duties while stepping up as the shift leader when assigned.
Requirements
- Experience as a Team Leader, Shift leader or Supervisor in a supermarket or retail environment is essential.
- Strong leadership and communication skills.
- Detail-oriented, especially when handling food orders.
- Committed to providing high-quality, customer-focused service.
- Flexibility to work weekends, evenings, and bank holidays as needed.
- Estimated start date: End of April/Start of May