Supervisor

Description:

Our client's Rapid Bio-Decontamination Service (RBDS) provides high level disinfection of pharmaceutical and healthcare areas using hydrogen peroxide vapour. Operating globally, their team works with all leading pharmaceutical and personal care companies, and their associated research partners, to enable the production and delivery of medicines, treatments and advanced therapy’s. In this highly regulated and audited industry their service team must operate with appropriate technical and regulatory knowledge to give the customer confidence in their effectiveness, regulatory compliance and, above all, safety.

We must also be able to respond to our customers changing demands and timescales to ensure that the service we provide delivers meaningful value, above and beyond the decontamination itself.

Overview of the role:

Our UKIE business is seeking a service Supervisor to join the RBDS team. You will be responsible for all aspects the field operations team covering the UK and Ireland and when the operate in other territories. Our high Standards of service will be set and maintained by you through every aspect of the service delivery and customer contact. Equally you will be responsible for direct management of our field service team covering scheduling, training and development plans ensuring that we are correctly resourced and trained to meet our customers needs.

Although highly regulated and technical, this is a fast paced environment requiring a high degree of flexibility and problem solving. Building close working relationships with other territory supervisors, technical experts and equipment specialists will be essential to success in this role. The role is primarily officed based but will occasionally require customer visits or audits on service delivery.

Main responsibilities:

• Direct management/responsibility for the performance of the technicians both individually and as a team
• Team compliance with corporate safety and operational policies
• Ensuring vaccination/travel requirements are met for service delivery
• Allocation of resources and technicians to ensure projects can be completed according to customers requirements
• Technical sales support and quotation creation
• Direct customer support for technical, scheduling and service questions
• Administration and checking of customer order status and liaising with customers to ensure correct account information is in place
• Customer visits for long term contract review meeting
• Management of office support personnel to ensure technical/service reports for customers
• Hosting customer audits/visits
• Enabling service delivery through problem solving
• Representing the interests of the team in corporate meetings
• Attending on site customer visits as required.