Supervisor

Description:

COTS Training, a leading training provider in the Transport & Logistics, Plant & Construction, and Industrial Training sectors, is seeking a Quality, Compliance & IQA Supervisor to join their team in the Swansea area. With established training centres in Llandarcy and Briton Ferry, COTS delivers high-quality training programs that are rigorously audited by a range of industry-recognised awarding bodies, including NPORS, RTITB, City & Guilds, SQA, CITB, DVSA, ALLMI, CILT, PASMA, Highfield, and JAUPT.

This role will play a vital part in maintaining compliance, ensuring the organisation upholds its accreditations, and driving continuous improvement across internal processes. As a key member of the management structure, the Quality, Compliance & IQA Supervisor will support both the compliance framework and the operational growth of the business.

Key Responsibilities:

• Develop, organise, and maintain the Management System in line with awarding body certifications.

• Act as Management Systems Gatekeeper, ensuring robust document control and version management.

• Conduct internal audits and prepare thoroughly for external audits and accreditations.

• Work with various pre-accreditation schemes to ensure readiness and compliance.

• Identify gaps in policies, processes, and documentation, recommending corrective measures.

• Maintain legal and audit registers to ensure regulatory compliance.

• Support internal teams with training and guidance on compliance policies and procedures.

• Oversee course administration and certification processes.

• Manage compliance matrices including instructor qualifications and equipment/machinery certification.

• Support re-accreditation of registered courses.

• Conduct staff inductions covering all company procedures and compliance expectations.

• Manage supplier documentation processes.

Essential Requirements:

• Level 4 qualification in Internal Quality Assurance (IQA) or External Quality Assurance (EQA).

• NEBOSH certification.

• Minimum 3 years’ experience in IQA/EQA roles.

• Background in quality and compliance management.

• Experience with awarding bodies and external audit processes.

• Strong proficiency with Microsoft 365 (including SharePoint).

• High attention to detail, excellent communication, and organisational skills.

• Ability to build and sustain strong working relationships.

Desirable Requirements:

• Industry-specific knowledge (Transport, Logistics, Plant, Construction, Industrial Training).

• Familiarity with Dante (CRM) system.

Benefits:

• Full-time position with flexible working hours.

• Salary: £35,000 – £40,000 (depending on experience and qualifications).

• 22 days holiday plus bank holidays.

• Aviva enhanced group company pension scheme.

• Aviva Health Insurance.

• Career growth in a highly respected training provider environment.