Supervisory Role in Citizens Advice

Description:

Citizens Advice is seeking a passionate individual to join their team in a supervisory role. With record-breaking demand for services, especially as energy bills rise, this position offers the opportunity to make a real difference in people’s lives by guiding them through difficult situations. This role is perfect for someone who thrives in a busy environment, has great people skills, and is eager to help others reach their full potential.

Responsibilities:

• Supervise, motivate, and manage a team of advisers or caseworkers.

• Drive change and improvements within the service.

• Ensure effective service delivery to clients facing a range of challenges.

• Help colleagues develop by offering guidance and fostering growth.

• Maintain attention to detail while working efficiently in a fast-paced environment.

Required Skills & Expertise:

• Strong communication skills with the ability to supervise and motivate staff.

• IT proficiency.

• Passion for helping others and improving services.

• Ability to thrive in a busy environment with a “can do” attitude.