Support Analyst

Description:

As a Support Analyst you will be working closely with our customers to ensure they are getting the most out of our highly configurable and sophisticated software platform.

This position is essential to ensure Acturis continues to maintain its outstanding reputation as the business grows.

Some of the responsibilities and activities you can expect on a day-to-day basis include:
 

• Solving system and user problems
• Resolving all questions and issues relating to the Acturis system
• Advising customers on system functionality
• Helping customer to configure Acturis to meet their needs
• Identifying and gathering ideas for new services
• Testing new software releases
• Visiting customers to analyse their needs and to spot opportunities for improvement
   

The Career Path

As a Support Analyst at Acturis, you will receive structured targets, quarterly feedback and an annual performance review. You will follow a clearly defined career path that recognises personal development and contribution to the company.

As a Senior or Lead Support Analyst you can expect to be responsible for:
 

• Planning and delivering high quality projects, including managing teams and resources
• Coaching and providing constructive feedback for junior colleagues
• Working closely with senior customer contacts to develop their relationship with Acturis
   

Acturis gives early responsibility for line management, including mentoring new joiners, designing and delivering training programmes, and coaching others to develop their skills and responsibilities.

Training

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:
 

• New joiners receive concentrated initial training and close mentoring
• Colleagues are encouraged to complete industry standard training in relevant topics
• More senior colleagues can choose courses with time set aside and the course paid for
• The Acturis management team run training sessions to pass on experience and best practice