Support Engineer

Description:

Chikara HR is recruiting for a fast-growing, well-funded startup transforming enterprise networking infrastructure for companies such as Bridgewater, Lyft, and Reddit. This hybrid role in London provides a hands-on opportunity to shape the future of networking, directly influencing product development and supporting complex enterprise environments. The Support Engineer (Networking) will troubleshoot, configure, and optimize networking solutions across a full stack including wireless, routing, switching, and security.

Key Responsibilities:

• Troubleshoot and resolve technical issues across all layers of the network stack remotely.

• Deliver high-quality technical service, building trust with customers through responsiveness and accuracy.

• Identify product bugs and create structured feature requests to influence engineering roadmaps.

• Build and maintain documentation to enhance team efficiency and reduce resolution times.

• Take ownership of technical knowledge, mentoring and elevating team capabilities.

Schedule & Shift Requirements:

• 24/7 support operation with primary shifts 9:30am–6:30pm UK time.

• Options: Thursday–Monday (includes weekend) or Monday–Friday; alternative evening/overnight shifts optional.

• Hybrid office expectation once the London office opens: Tuesday–Thursday during regular working hours.

Required Skills & Expertise:

• Strong expertise in routing, switching, and wireless across layers 1–4.

• Flexibility to work across diverse technologies and network environments.

• Clear communication skills for both technical and non-technical stakeholders.

• Comfortable with ambiguity and problem-solving without perfect information.

• Passion for networking technology and continuous learning.

• Bonus: basic programming or automation experience (Python, Ansible, Terraform, API interaction).

Preferred Background:

• Experience in hyper-growth startups, vendor ecosystems, large managed service providers, or similar dynamic environments.

Benefits:

• Competitive salary and equity package.

• Health, dental, and vision insurance.

• Pension scheme, parental leave, and flexible time off.

• Opportunities for internal growth into quality engineering, deployment, or sales engineering roles.

• Participation in team events and offsites.