Support Engineer

Description:

We are currently growing our support organisation to start providing excellent service to our customers around the world. As part of such a still relatively small team, we hope to find you ready to take on a large variety of tasks, from handling support tickets to community support, helping our sales colleagues with deeply technical aspects of PoCs, but also suggesting and implementing improvements to how we do things in Support. This is a great opportunity for someone ready to roll up their sleeves and build our future!
 

What you will bring along/ Who you are:
 

• Proven experience and excellence within a technical support organization
• Technical breadth and depth in relevant subjects, for example ClickHouse DBMS or similar, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and/or big data and analytics platforms
• Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
• Strong written and verbal communication skills and a mindset of teamwork, global engagement, empathy, and solving challenging problems
• A sense of adventure and urgency in building the most scalable, high performing, largest, and fastest databases on the planet
• Self-driven, curious, and eager to continuously learn and grow