Description:
The main aspects of the role are:
- Record and action where necessary paper based and electronic mail whilst adhering to force policies and procedures in relation to data protection and confidentiality.
- Provide a telephone service for key stakeholders, members of the public and colleagues from across the organisation.
- Operate and maintain national computerised database (Centurion) and local databases in support of the Department, the Independent Office for Police Conduct and the Office of the Police Crime Commission.
- Record and track the complaints processes to ensure timely responses to the relevant departments and customers, prepare correspondence.
What essential skills do I need?
- Be able to evidence use of Microsoft package to produce well-presented documents
- Excellent customer service skills
- Strong written and verbal communication skills and the ability to communicate at all levels
- The ability to prioritise tasks and activities to facilitate an efficient and effective complaints process
- Fantastic problem-solving skills and the initiative to make effective decisions independently
- The ability to work well within in a team
- Experience of working with confidential information