System Admin Analyst

Description:

System Admin Analyst - Dayforce

About the company

VetPartners is made up of some of Europe’s most respected and trusted small animal, equine, mixed and farm practices as well as animal healthcare companies. Led by Vets, VetPartners has over 11,000 employees working in more than 750 sites across western Europe. It has grown rapidly since its formation in 2015, predominantly through the acquisition of veterinary practices and related businesses. The group operates in the United Kingdom, France, Germany, Italy, the Netherlands, Portugal, the Republic of Ireland, Spain and Switzerland.

After being established as a safe home for veterinary practices, VetPartners has diversified and now includes pet cremation services, an online retailer, a small animal veterinary nursing school, an equine veterinary nursing school and laboratories.

VetPartners aims to be a great place to work, focusing on the development and wellbeing of its people. In 2022 we were named #1 company for senior leadership by Glassdoor. We develop individuals, practices and teams by investing in our people with high quality training and CPD and investing in our clinics by providing the latest technology, equipment and facilities.

We work hard to foster a culture of warmth and belonging and to ensure every member of our team is fully supported and rewarded for the fantastic work they do. While we have a clear line management structure, everyone makes the tea at VetPartners.

System Administrator

As a System Administrator, you will support the Dayforce system across the VetPartners group, ensuring its smooth operation and providing assistance to users on optimising system usage. Reporting to the System Admin Team Manager, you will play a critical role in maintaining data integrity, resolving issues, and providing accurate data for key stakeholders across the UK and European network.

Key Responsibilities:

• Technical Support: Provide day-to-day support to users, troubleshooting issues, resolving system errors, and managing service request tickets.
• User Training: Conduct training sessions and create reference materials to enhance user adoption and system proficiency.
• Collaboration: Partner with internal teams and external vendors to support system upgrades, integrations, and testing to ensure seamless operations.
• Compliance and Security: Maintain system security by managing user permissions, roles, and access controls while ensuring compliance with data privacy regulations.

Essential Key Skills and Experience:

• HR/Payroll Knowledge: A strong practical knowledge of the delivery of HR, Payroll and associated services within Veterinary Practices to our colleagues, and knowledge of our current interface and processes between our practices and central HR/Payroll.
• Problem Solving: Strong analytical and troubleshooting skills, able to address system issues effectively and recommend solutions, and help identify where current processes can be delivered more efficiently to support our operations-led and people centred ethos.
• Communication: Excellent interpersonal skills, with the ability to explain complex technical information to a variety of users across the organisation.
• Language Proficiency: English proficiency is required. Additional language skills in Spanish, French, German, or Italian would be beneficial.
• Data Protection: Basic knowledge of data protection laws, ensuring compliance in all data-related activities.

Qualifications:

• Education & Training: Experience and/or qualifications in HR, Payroll, or Veterinary Practice Management considered advantageous, though not essential.

What is in it for you?

• Salary of £30-32k per annum
• Hybrid working – 2 days per week in our central office in York
• Full-time, permanent role
• 25 days holiday, plus Bank Holidays
• Buy and sell holiday scheme
• Health Shield– opportunity to claim money back on various healthcare such as opticians, massage, private consults & more
• Health Shield PERKS - various discounts including gym memberships & retail
• Cycle to Work scheme
• Enhanced paternity, maternity, adoption, shared parental leave, and surrogacy pay
• CPD allowance
• Company sick pay
• Discounted veterinary fees
• Focus on employee wellbeing
• & much more!