Systems Support Analyst

Description:

Systems Support Analyst

Are you an organised and technically minded systems professional with experience supporting a property management system? We're looking for a Property Management Systems Support Analyst to help maintain, improve and support key operational systems across the business. Please note that experience with property management or enterprise systems such as Entrata, Yardi, StarRez, Kinetic is essential.

About the candidate

We're looking for someone with previous experience supporting business systems and users across a busy organisation. You'll have strong problem-solving skills, excellent attention to detail and the confidence to work with stakeholders at all levels.

What you'll do

• Manage and maintain core business systems to ensure smooth day-to-day operation
• Provide user support, troubleshoot issues and manage support tickets
• Configure system settings, workflows and user permissions
• Support system upgrades, testing and new feature releases
• Assist with data migration, validation and reporting
• Deliver training and guidance to users
• Create and maintain system documentation
• Work closely with internal teams to improve processes and system performance

Benefits

• 33 days annual leave including bank holidays
• Health cash plan and virtual GP access
• Enhanced maternity, paternity and family-friendly benefits
• Company sick pay
• Employee discounts and wellbeing initiatives
• Career recognition and development opportunities