This role is vital to the service we deliver those 8 million customers, and we think you’d love it.
EVERYTHING YOU NEED TO KNOW
We’re looking for a Tactical Planner who will be responsible for creating 4 day and 7-day plans to enable our operational colleagues to deliver and drive great efficiency. This will allow our operational teams to safely conduct crucial emergency and planned repair, renewal, and installation works.
You'll be based in our modern Pride Park site where you’ll be able to park for free or get to with ease with loads of local travel options. You’ll work within alongside our 280 strong Workforce Planning & Optimisation Team who all love what they do.
And if that wasn’t enough, you'll be partnering with field teams and creating effective but simple schedules, driving clear communication with internal & external stakeholders keeping field teams utilised so customer and company SLAs and ODI achieved.
In turn delighting our customers & making a real difference across our region.
With this being such a critical role to us, and our customers we are looking for someone who can support our teams between Monday to Friday 8-4.
What You’ll Bring To The Role
Your brilliant organisation skills, care, and passion for driving great plans whilst maintaining high levels of customer service are exactly what we’re looking for.
This is due to liaising with our operational teams and external stakeholders such as highway authorities & traffic management to ensure the plan is communicated, understood, and signed off so everyone is clear what needs to be delivered.
Being proactive and organised will make you a shining star in this role as you’ll need to work to certain service levels to achieve our customer and company outcomes efficiently, correctly and accurately
We’ll be pulling on your analytical skills daily as you’ll use data & other sources of information received from multiple resources to interpret and create high quality field operations within our workforce management system. It is important that you have the capability and want to be curious around any data sources and ensure its is up to date and accurate as timely decisions are made based on the correct assumptions.
It is important you are proactive in the use of continuous improvement and problem-solving techniques to identify issues, solutions and implement and sustain best practice solutions.
This role is fundamental to our colleagues, customers and suppliers. We are always striving to deliver great service and be the best at what we do.
So, if you are curious, innovative, want to be part of a high performing team this is definitely the role for you!
The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?
What’s In It For You
Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With That In Mind, Here Are Just Some Of Our Favourite's Perks That You’ll Get Being Part Of The Seven Trent Family
|Industry||Customer Service / Tele Marketing / Tele Sales Jobs|
|Occupational Category||Tactical Planner|
|Job Type||Full Time|
|Posted at||2023-02-01 5:56 pm|